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Signals scattered across platforms
Customer opinions live on X, Facebook, Reddit, Instagram, and review sites simultaneously — with no central way to see what's being said or how sentiment is shifting.
A listening layer that turns public conversations into business insight.
Monitor what customers are saying about your brand, products, and services across social and digital channels — and turn scattered public conversations into clear, actionable insight for your teams.
THE PROBLEM
Customer feedback is everywhere, but difficult to track and act on consistently.
Customers share opinions every day across social media, reviews, and community discussions — but those signals are spread across platforms and buried inside high volumes of content.
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Reputation risks missed too late
Without real-time monitoring, issues escalate from a handful of frustrated posts into a visible pattern before anyone on the team is even aware they're happening.
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A rich insight source, left untapped
Public conversations contain honest, unprompted customer feedback on products, service quality, and brand perception. Most businesses never systematically use it.
A unified dashboard for mentions, sentiment, and trends.
Listening Dashboard
Total mentions, monitored topics, and conversation activity at a glance
Topic & Keyword Analysis
Surface the keywords customers are discussing so teams know what's driving conversations.
Conversation Feed
A filtered stream of the actual posts and mentions behind the data.
Risk & Issue Alerts
Complaint patterns and reputation risks flagged automatically as they emerge — before they gain traction.
Channel Breakdown
See data per channel so you know where conversations are happening and how they differ.
Insight & Action Layer
Structured AI-generated recommendations grounded in what customers are actually saying.
Where Social Listening Delivers the Most Value;
Brand Reputation
Across key markets
Product Launches
Real-time reactions
Issue Detection
Before they escalate
Campaign Feedback
Live adjustments
Feature Requests
Live adjustments
Leadership View
How perception shifts
How it Works
Provide the knowledge. Hams makes it available to every agent.
Ready to turn conversations into action?
See how Hams.AI can unify your channels, deploy intelligent agents, automate workflows, and connect with your existing systems, all around your business needs.